Terms of Service

Last Updated: February 28, 2024

1. Agreement to Terms

By accessing or using OutbackConnect's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Service Description

OutbackConnect provides signal-boosting solutions and connectivity services for remote Australian locations. Our services include:

Signal boosting equipment sales and installation
Technical support and maintenance
Connectivity consulting services
Custom solution design and implementation
Ongoing system monitoring and optimization

3. Equipment and Installation

All equipment must be used in compliance with Telstra regulations
Installation must be performed by certified technicians
Equipment warranties are subject to proper usage and maintenance
Customers are responsible for providing accurate site information
Site access must be arranged prior to installation

4. Payment Terms

Full payment required before equipment shipment
Installation charges billed separately
Service fees due according to agreed schedule
Late payments subject to additional charges
All prices in Australian Dollars (AUD)

5. Warranty and Support

Our equipment comes with standard warranties and support terms:

3-year manufacturer warranty on hardware
90-day warranty on installation work
24/7 emergency technical support
Regular maintenance checks available
Extended warranty options available

6. Limitations of Liability

OutbackConnect's liability is limited to:

Direct damages up to the cost of services provided
Warranty terms as specified in product documentation
Compliance with Australian consumer law

7. Service Availability

Coverage dependent on existing network conditions
Weather may affect service performance
Maintenance windows scheduled with notice
Emergency repairs conducted as needed

8. Contact Information

For service-related inquiries:

Email: [email protected]
Phone: +61-3-4635-0306
Address: Level 25, 120 Collins Street
Melbourne VIC 3000
Australia